Privacy Policy

Privacy Policy

This Privacy Policy describes how iCare Phlebotomy Services (“iCare,” “we,” “us,” or “our”), operating through icarephleb.com, collects, uses, and protects your information.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal and Health Information

When you use our services, we may collect information that can identify you and relates to your health, including:

  • Name, date of birth, address, email, and phone number
  • Laboratory test orders and results
  • Specimen collection and appointment details
  • Billing and payment information

Health-related information may be considered Protected Health Information (PHI) and is handled in accordance with applicable laws, including HIPAA.

b. Technical and Usage Information

We may automatically collect limited technical information such as IP address, browser type, device information, and usage data to maintain and improve our services.

2. How We Use Your Information

We use your information to:

  • Schedule and perform in-home phlebotomy services
  • Submit specimens to certified laboratories
  • Deliver laboratory test results to you
  • Provide customer support and service communications
  • Process payments and maintain business records
  • Comply with legal and regulatory obligations

3. Disclosure of Information

We may share your information with:

  • Licensed phlebotomists and healthcare professionals providing services
  • Certified clinical laboratories performing ordered tests
  • Healthcare providers involved in your care, where applicable
  • Business associates and vendors who support our operations and are contractually required to protect your information

We do not sell your personal or health information.

4. HIPAA Compliance

Where applicable, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Uses and disclosures of PHI are limited to what is permitted or authorized by you.

You may have rights under HIPAA, including the right to access or request correction of your health information, subject to applicable limitations.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices and Rights

You may:

  • Request access to or correction of your personal information
  • Withdraw consent where applicable (subject to legal limitations)
  • Request information about how your data is used

8. Children’s Privacy

Our services are not directed to individuals under the age of 18 without involvement of a parent or legal guardian.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the support channels provided on icarephleb.com.

Effective Date: February 20, 2026